These terms apply to sales made through lamercanti.com. The version that governs your order is the one published when you place it; we send it to you with your order confirmation.
1. The seller. La Mercanti S.r.l., Via Pasubio 10, 63074 San Benedetto del Tronto (AP), Italy — EU VAT number IT01525090443 · REA AP 152843 — info@lamercanti.com, +39 0735 753833.
2. Consumers and businesses. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. An order placed with a company name or a VAT registration number is a business order, and the right to cancel in clause 8 does not apply to it.
3. Formation of the contract. The contract is formed when we accept your order and send you our confirmation by email. That confirmation sets out the essential terms of the sale and is your durable record of it.
4. Prices and charges. Prices are shown in pounds sterling (GBP). For consumers they include UK VAT at 20%; for business customers they are quoted exclusive of UK VAT, which is accounted for at import by our carrier and invoiced to you. Standard kerbside delivery is included in the price. Additional services — delivery to the door, placement in the room, unpacking, assembly, installation, storage — are priced before you order and agreed separately. If the manufacturer changes its price list between our confirmation and the start of production we will tell you the new price: where the increase exceeds 5% you may accept it or withdraw from the order at no cost.
5. Delivery. The production time shown on the product page is an estimate and runs from the date the order is complete. Transit depends on the method chosen and is stated with the quotation; the actual date is confirmed in writing when the manufacturer confirms the order. We deliver to the United Kingdom on DDP terms: customs formalities and import duties are handled and paid by us, and nothing is due on delivery. Where an event beyond our reasonable control delays performance, the time for delivery is extended by the duration of that event and we tell you promptly.
6. Risk and checking on arrival. For consumers, risk passes when the goods come into your physical possession. Check the packages before signing: where damage is visible, sign with a written reservation noting what you have seen, and send us photographs within 7 days at info@lamercanti.com. We deal with the carrier and the manufacturer from there.
7. Cancelling an order. An order may be cancelled at no cost within 5 days of confirmation. After that: nothing is payable while the order has not been placed with the manufacturer; 30% of the order value is payable once it has been placed; and once production has started, or the goods have been despatched, the order can no longer be cancelled. We tell you which stage applies before any sum is withheld. A consumer's right to cancel under clause 8 is unaffected.
8. Right to cancel (consumers). Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel within 14 days of the day you receive the goods, without giving a reason. A clear statement to info@lamercanti.com before the period expires is sufficient; no form is required.
We refund all payments received, including the cost of standard delivery, within 14 days of receiving your notice and by the same means of payment. We may withhold the refund until we receive the goods back or you supply evidence of having sent them, whichever is the earlier. You bear the direct cost of returning the goods; given their size, and because a return from the United Kingdom leaves the customs territory of the EU, that cost is approximately £450 (a chair or small item), £900 (a desk, pedestal or single item of furniture) and from £1,100 (larger orders). You are liable for any diminished value of the goods only where it results from handling beyond what is necessary to establish their nature, characteristics and functioning; we state the amount and the reason.
The right to cancel does not apply to goods made to your specification or clearly personalised. The selection of a finish, fabric, dimension or configuration from the manufacturer's catalogue is not personalisation and remains within the right; genuinely bespoke items are identified as such on the product page before you order.
9. Guarantees. For consumers, the Consumer Rights Act 2015 requires that goods be of satisfactory quality, fit for purpose and as described; those rights are additional to, and are not limited by, anything in these terms. A voluntary manufacturer's guarantee also applies, for the period and on the terms stated on the product page. For business customers, Italian law applies: defects are to be notified within 8 days of discovery and the claim period is 12 months from delivery. Natural variation in wood, leather, fabric and marble is a characteristic of the material and not a defect.
10. Retention of title. The goods remain our property until payment has been made in full. The passing of risk is governed by clause 6.
11. Payment and late payment. Payment terms are set out in the order proposal. Between businesses, interest on late payment accrues in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
12. Liability. Towards business customers our liability is limited to the value of the goods concerned. That limit does not apply to death or personal injury, to fraud, or to any liability that cannot lawfully be limited. Nothing in these terms limits a consumer's rights in law.
13. Intellectual property. The texts, photographs, drawings and other content on this site are protected and may not be used without our written consent.
14. Personal data. Personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018; details are set out in our privacy notice.
15. Complaints and dispute resolution. Complaints should be sent to info@lamercanti.com: we reply, and we look first for a settlement that works. Consumers may also use an alternative dispute resolution body.
16. Governing law and jurisdiction. The contract is governed by Italian law. Consumers keep the protection of the mandatory rules of the country in which they are habitually resident, and may bring proceedings in the courts of that country. For business customers the courts of Ascoli Piceno, Italy, have exclusive jurisdiction.